Refund policy

Return/Refund Policy:

If you are not satisfied with your purchase, please feel free to contact us here at Ocean Soul. An item may be submitted for return request within 30 days of receipt of order. The consumer must contact Customer Service to start the return process. An item will be deemed eligible for return if unworn, and in salable condition. All items must be returned in original packaging, with the packing slip enclosed.

Custom items and or made to order pieces are final sale, and they cannot be returned for a refund.

Refunds will be applied to the original method of payment provided at checkout. All cash sales will be refunded via company check within 7 business days of receiving the return. A consumer may request an exchange or credit for their return. If the item returned was received as a gift, the amount of purchase will be granted for the gift in form of Ocean Soul Merchandise Credit. This credit can be used in store, on the website, or for the live shows.

Returns will be accepted via mail at the address provided, or you may return them to the Ocean Soul Marco Island Store location. The consumer must have contacted Customer Service prior to returning to the store location.

**Exclusions do apply…If your item was damaged/received wrong item upon delivery, please notify Customer Service within 72 hours for a return label to be sent out to you. All items must be returned in original packaging, with the packing slip enclosed. If you do not contact customer service regarding a damaged item within the required time frame and you return the item with no packing slip, you will receive a store credit for the lowest sale price of the item.

If you have additional questions or concerns, please contact Customer Service at 502-693-1043, Monday thru Friday 9:00am - 5:00pm EST.